You can collect your goods from our office at F6 Nutgrove Office park or we can arrange courier delivery.    Courier delivery is normally a 5-day timespan however for purchasers that require delivery of their goods within a 3-day timespan we will arrange to have the goods delivered direct from our supplier.   Collections have a timespan of 3-4 days of order.  Purchasers will receive an email notifying them of collection when the goods are ready.

** Please note that orders must be placed and paid for by 5 pm, otherwise they will be processed the next day.

** Please note that orders are delivered only on working days i.e. no deliveries are made on Saturday/Sunday/Bank Holidays/Public Holidays. Lead time below accurate when ordered before

5 pm on a working day.

** Please note: it takes us on average 3 Days to acquire the product from our supplier and 2 days to ship within the Island of Ireland.   This covers 95% of products however some products may take less time to acquire and some may take longer, please see product for details.   In some instances we will ask our supplier to ship direct to the purchaser which reduces the lead time from 5 to 3 days on average.

Who Delivers

In order for the couriers to successfully and promptly deliver an order, customers must be available to receive and sign for that order. Couriers will not leave a package unattended at a door, the driver must obtain a signature and printed name to complete the delivery. As a customer has selected to obtain there products from an online company, EuroSoft Computer Systems Ltd expects the customer to be available at the delivery address to receive. Customers who are at work daily, or constantly on the road should select to deliver their goods to a place of work or maybe a neighbour of friend that is available to receive. The Couriers will not guarantee a window of delivery; they can delivery anytime during a business day. Delivery will usually take place the day after you receive a dispatch email from our warehouse, but in some cases it will be the second day after receipt of the email.

Customers requesting a delivery to a company should note the delivery will probably not be made directly to them, but will be signed for at goods in, post room or reception area.

Should a customer not be at home after the first attempt to deliver, couriers will leave a calling card with contact information. Using the information on the calling card, the customer should get in contact with the courier to make arrangements to attempt a second delivery. If no contact is made within the seven day holding period the package will be returned to EUROSOFT COMPUTER SYSTEMS LTD for collection from our warehouse. Should a customer request a second dispatch they will be charged another delivery.

The couriers are supplied with a customer contact number; however, it is not their policy to call a customer before they attempt delivery. The number is supplied for the courier ’s convenience, and for them to use should they have a problem.

Collections

A customer can select to collect there order from our facilities at F6 Nutgrove Office Park, Nutgrove Avenue (behind fire station), Dublin 14.  Notification of order readiness is conducted by email and/or phone when the products become available. This availability can take 3-4 days depending on stock levels and payment processing.  

Customers should not attempt collection until they have received the collection notification or the online status of the order is at ‘Awaiting Collection’.

Once a customer has been notified of collection readiness we request that the collection is made within 5 business days. After five days, if we have not received notification from the customer as to the reason for the delay in collecting, a daily storage charge of €1 will be added to the order.  EUROSOFT COMPUTER SYSTEMS LTD must enforce this charge as we have very limited space to store customers’ orders and delays in pick up cause operational difficulties. Customers should email or phone our office at enquiries@eurosoftpos.ie logistics department to explain a delay in collection at which time we will waive a storage fee.  

Your order can be collected anytime between 10AM to 5:30PM, MONDAY TO FRIDAY (excluding bank holidays).  Please remember to wait for your collection email or phone 01-2967444 to confirm goods are ready.

Damaged in Transit

If your goods were damaged in transit, we request that you report it to us within 48 hours. If goods are visibly damaged on receipt, please sign the delivery note accordingly. Once the damaged goods are received back into our warehouse, we will send out a replacement for the item.

Delivery Tracking

Send an email with your order number to tracking@eurosoftpos.ie and we will respond within two hours with an update on the status of your order.